Lackess , 03/22/2019

I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days.
Other then that super awkward interaction, I’m a huge fan. 🤗

You're right, that would be super awkward! We sincerely apologize for this technical glitch and would love to send you a $10 gift card. Please email our Customer Care team at customer.service@joann.com with your information so we can help make this right. Thank you for sharing this valuable feedback!

EmFix , 02/12/2024

The convenience of being able to see all the coupons available and the availability of items at nearby stores is great, no complaints there.
My issue is that I will select something to go into my cart at a pickup that isn’t my usual store, and if I don’t check out right away, when I go back to continue shopping, it switches it back to my main store. If that item wasn’t available at my main store, it switches to shipping. I have ended up having coupons voided and even paying more because of shipping as a result of this. And I always forget this happens (after over a year, why would this glitch still be a thing, right?) and so I don’t check before I purchase (because in any other app, why would I need to) and then I have to wait longer than I wanted for an item (shipping) or I’m stuck picking up at multiple locations (when I’ve continued adding things to the cart for a different location so the last item I added to went to the selected location but everything on the cart shifted to picking up at the nearest location to me or to shipping). It’s more than a minor inconvenience and I don’t understand why Joann’s app does this. I have an easier time shopping with competitor apps, and it’s a shame, because I actually really like shopping at Joann but this obstacle has me shopping elsewhere most of the time now.

savbythebell , 01/08/2024

Works great! Only thing is I wish this app allowed you to apply a team member discount. I am a Joann fabrics employee and the one thing I really hate about my work is that their app (the store app to shop on; this app I’m reviewing) won’t allow us to add that. Everyone else that is a healthcare worker, or a veteran/military member, heck even Girl Scouts! They can link their discount but the team members can’t. Sometimes stuff online isn’t available in stores at most locations and I just wish it worked. Other than that, the app is great and I love it! I sometimes wish they shipped stuff in boxes with fragile smaller things BUT THAT is not related to this app specifically 😅 more so the distribution center themselves bc I’ve received so much broken from ordering online. If only we were allowed to ask if it could be shipped in a box prior to submitting an order. It can be annoying having to return something we waited 2+ weeks for to come in the mail, to arrive broken and completely unusable and have to return it to a local store in person (where you can’t find the item in store to begin with) 😅 but like I said that is not the apps fault; wish we could just edit that as well as apply a team member discount online.