WelcomeHomeSW , 08/13/2023

Certain features are great, like being able to see and manage who’s trying to connect to your Internet router. But recently updated the app and I got a new router and I can’t even FIND the part of the app that lets me manage devices.

ALSO when you’re having an outage issue, you’ve changed phones, or offloaded the app, it’s incredibly ridiculous to get logged back in! We recently had an outage in our area, and I logged into the app to try to get updates. I had changed phones, so I had to download the app and login again. Not once, not twice, but 3 TIMES using my email and password; waiting for an authentication to be sent (which wasn’t received) and all kinds of hoops that just didn’t work. Absolutely infuriating!

Then, once I did login, it didn’t even give me the information I needed! It didn’t tell me how wide the outage was, it didn’t tell me the anticipated repair time, it wasn’t even clear that the system understood that there was an outage and it wasn’t my own router problem. It did not fail to try to force me to talk to a BOT that didn’t know what the issues were, and didn’t help… and kept coming back and trying to point me in the wrong direction. That’s the last thing in the world that you need when you’re having an Internet outage… is some Bot that wants to point you to FAQs.

Bronzegyrl , 05/15/2024

My older cameras stop working. One over a year ago and two on the same day. All the while, Xfinity pushes two-way audio home security cams. I fell for it and got them. Had to upload the purple app with white X. I practiced talking through my cams once and they no longer work. I have an older iPhone which they now say is not compatible with that app. The engineers should allow all phones to be used w/ their apps or in advertisements on the other app or wherever, there should have been a disclaimer that the cameras and app may not work the way they should in conjunction with certain or older model phones. Now…My bill is twice as much at almost (almost $250) and I can’t use the cameras the way they’re intended to be used… and the only place I can see the movement is on an old home security app which will soon reportedly be obsolete… Xfinity is the only party winning in this situation. They tried to offer me some phone (not iPhone) and they wanted me to patronize their cellular services. No, thanks. They already have my internet and home security, which is much too much. And, so this is why I believe they have some kind of way to make your old cameras and products (you get from them) stop working, they make updates to their apps and whatever, to inconvenience customers and force our hands to buy new products. This will come to light one of these days… mark these words… All to make more money.

stihgnob , 01/30/2023

I pay for 1200MBPS, I get anywhere between 1% and 60MBPS. Yet they charge me full price. Last night at 1% the pinwheel wouldn’t even spin. But what they don’t ever fail at is taking my money and making me jump through hoops and beg for discounts and on and on about how they can’t do anything without sending someone out here to tell me it’s not my house it’s their outside plant cabling. Ok so why make me go through this process again and again? Why not say well we are giving you half the speed so you’re going to pay half the bill? Because when I’m too depressed to call and beg they get full price because I don’t want bad credit. I’m screwed either way. Plus it makes my depression even worse and more debilitating and harder to deal with anything. Life is hard enough when you’re disabled. Internet and tv are kinda what I am left with right now waiting for my next fusion surgery. So thank you Comcast for emptying my wallet wile leaving me unable to use my service I get robbed good money for. Do you even read this? I doubt you even go through the problem of reading your customer reviews. Because you care so much. The best part is she was sending me to technical support and hung up on me. So no explanation to tech, no notes, no help from her and no tech help. All I want is to pay for what I get. If you’re going to give me half the amount of services then you should charge half the price till it’s fixed.