Mysterriou$ , 01/04/2022

I mainly attempt to use this app on my iPad to refill Rx's. However, the "Pharmacy" function of the app frequently has issues; Rx's updates are too ambiguous or completely inaccurate, (e.g. "On Hold" or "Contact your pharmacy..."). Consequentially, when phoning my local pharmacy, orders 'never existed' or 'were returned to shelf' or 'ineligible for refill'; Indication if a refill was submitted via app, by phone, or in-person should be listed (yes, "automatic refill" can alleviate some of that uncertainty. However, that one alternative has its Cons, too.); Turning "on" the option to receive text alerts or even input my standard 10-digit cell (at&t carrier), consistently and inexplicably returns to "off" and won't save anything; and the "Feedback" tab presents to 2 choices that regardless of selection, opens a screen with a CVS banner header with no words, forms, or "back"/"cancel" button. It's all just very frustrating.

sd01131970 , 06/02/2021

I worked in the retail field as an Area Manager for Mervyns for 14 years. During that I trained employees on customer service. I am not a “mystery shopper” but if I had been one, your store would have failed. I also worked in HR and brought trainers to train our employees at the Health District.
Your customers should expect kind, courteous staff. I went to your store today and “George” rang me out. Maybe I have higher standards having worked in retail but there was no acknowledgement as a shopper. Upon walking to his checkout counter he just looked at me. I expected a greeting (not picky hello would have been okay). There was not any words to greet me into his store. When he was done ringing me out and I had paid, an exit or thank you would have been appropriate. He handed me my bag and said, “ there you go”. Wow! He failed miserably; did not thank me
Or wish me a good day. What has happened to customer service? Do we not train our employees on BASICS? What is wrong with this employee that he cannot talk simple basic conversation.

I will continue to shop at my local CVS. This store was out of the way close to GNC. Will not return to your store. Was very discouraged with this employees lack of caring. He appears to be mismatched to this job.

flyerdca , 09/12/2024

The app itself is okay but there is a longstanding bug that crops up every now and then. When I open the app (for iPad) it throws an "Update Now" box, blocking any further access to any app features. When I go the the App Store, NO UPDATES EXIST! When I go back to the app and tap "Update Now", it installs the iPhone version, wiping out the iPad version. VERY FRUSTRATING!!! I have notified the developers about this several times, but it keeps happening. The "fix" is to wait until a REAL update is released for the iPad version and do that update. Until that happens, this app is useless, hence the 1-STAR rating.

A couple of suggestions:
-use ONE app, ONE code-base for CVS Pharmacy, ONE app to get from App Store. The app determines what device it's running on and then presents the displays and features appropriate for that device
- STOP THE FORCED UPDATES! Unless you know an older version of an app WON'T work (say unsupported on a new release of iOS), allow the user to chose when to update. The cell signal in my CVS is very weak. It is SO ANNOYING when you force a minor update on me at the Pharmacy counter and I have to leave the line and run to the window to get cell service! Stop it!