TheDream19 , 01/04/2019

Not being able to get a replacement card more quickly (walk in) like TD Bank is frustrating. Also recently attempted to report daughter’s lost debit card as a joint account I have access to I was blindsided when online Card Services caused me to block my debit card & main source of financial access, on New Year’s Eve with NO ability to have Lead Mgt unblock it with major proof of who I was with card in hand needing to wait at least 2 days at $30 or 8 days free on a major holiday ALL due to online features being limited in not only not indicating which account or card was being check as lost until after confirm & also should add a safety feature option asking person to confirm account they are about to block is correct! Either of two steps would have prevented this unfortunate incident. I was thankful to the manager I spoke to who made suggestions how to deal with financial bind this put me in & waving the $30 2nd day delivery fee. This also happening on 1st of month caused me to miss receiving renters payment & having to reset card info & inconvenienced my renters as well. This could all have been easily prevented with Santander making minor improvements to be where competitor banks are. If making a change in banks did not involve so many changes, I would have moved over the incident & May still at some point in near future if more innovative changes aren’t made for convenient banking. Thank you for this opportunity to give feedback.

tnycastro , 01/28/2024

The Santander Bank app has truly transformed the way I manage my finances. With its user-friendly interface and robust features, I can easily handle all of my banking needs on the go. Whether it's checking my account balances, transferring funds, or paying bills, this app provides a seamless and efficient experience.

One of the standout features of the app is its strong emphasis on security. I feel confident conducting my financial transactions through the app, thanks to its advanced security measures and biometric login options. This peace of mind is invaluable in today's digital age.

Moreover, the app's ability to easily locate ATMs and branches has been incredibly useful when I'm in need of in-person assistance. The integration of mobile check deposit also saves me time and hassle, allowing me to deposit checks without visiting a physical branch.

The customer support available through the app is top-notch, providing quick and helpful responses to any inquiries I've had. It's evident that Santander Bank is committed to delivering a superior banking experience through their app.

Overall, the Santander Bank app has become an indispensable tool for managing my finances. Its combination of convenience, security, and comprehensive features makes it a must-have for anyone looking to take control of their banking in a modern and efficient way. I highly recommend this app to anyone who banks with Santander.

weeeeelllllll , 10/20/2023

There hasn’t been a time where I tried to deposit my check my mobile banking where it has constantly caused me issues. I’ve never had this problem before and after I had this last update, it’s constantly telling me to get closer to the check that I’m depositing through the mobile banking app, and when I move far away from it it tells me that I need to get closer again, or to use a dark background when I already. They need to fix that contact us phone number that they have listed in the mobile banking app because it does not go through. I have to constantly slip between the dial pad and the app in order to call somebody and it’s just annoying and I’ll be able to quickly just press the button and it just start dialing because of random extra numbers being at the end of the actual phone number. It takes forever and a day to get in contact with somebody. But when you finally do, that’s probably the only reason why I’m giving them to Star’s is because the people there actually help you and are very considerate of the time that you’re putting towards getting the issue fixed and they do everything in their powers to make sure everything gets resolved till at least thank you for them hopefully that you guys take into consideration to fix things.